Most of our products are eligible for return and refund for domestic orders. There are some items
that are Made to order which are not eligible for returns. The return and exchange policy for every
product is clearly mentioned on the product page. Please note that international orders are not
eligible for returns or exchanges.
If the product is eligible for return, we request you to initiate return request within 7 days of delivery
through one of the following steps:
1) Via ‘My orders section’ on the Nykaa Fashion app - Easiest and fastest way to
2) You can also call on our customer care number at 1800 1233 69522 (Monday to
Saturday, 10 am to 7 pm)
3) Or write to us at firstname.lastname@example.org
Only products that are unused, unworn, undamaged, have their original tags and labels intact, in
original packaging are eligible for return.